Terms and Conditions

General

By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

These Terms apply to all users, including customers, browsers, and merchants.

Business Information

We are an Australian-owned small business operating an online store selling curated dog beds and pet products.

References to “we”, “us”, and “our” refer to this business.

Use of Website

You agree not to:

  • Use our site for unlawful purposes

  • Violate any applicable laws

  • Attempt to interfere with site security

  • Reproduce or resell any part of the website without permission

We reserve the right to terminate access for any breach.

Products & Accuracy

We make every effort to display accurate product information, images, and pricing.

However:

  • Colours may vary due to screen settings

  • Measurements are approximate

  • Packaging may vary from images shown

We reserve the right to:

  • Modify products

  • Discontinue items

  • Limit quantities sold

  • Refuse service at our discretion

Pricing & Payments

  • All prices are in AUD

  • Prices include GST where applicable

  • Payment must be received before dispatch

We reserve the right to:

  • Change prices at any time

  • Correct pricing errors

Accepted payment methods are shown at checkout.

Order Processing & Fulfilment

Orders are processed through trusted Australian suppliers who dispatch products directly to customers.

This allows us to:

  • Offer faster local delivery

  • Maintain consistent product quality

Estimated delivery times are provided at checkout but are not guaranteed.

Delays may occur due to:

  • Courier delays

  • Weather events

  • Public holidays

  • Supplier processing times

We are not responsible for delays outside our control.

Shipping

We ship Australia-wide.

Tracking information is provided once your order has been dispatched.

Delivery times are estimates only.

Returns & Refunds

Our returns policy is outlined on our Returns & Refunds page.

Returns must:

  • Be unused

  • In original condition

  • In original packaging

Refunds are processed once the item is received and inspected.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

  • A replacement or refund for major faults

  • Repair or replacement for minor faults

Nothing in these Terms limits your legal rights.

Warranties

Some products include a manufacturer’s warranty.

This does not cover:

  • Normal wear and tear

  • Damage caused by pets

  • Misuse or neglect

Shopify & Platform Compliance

This store operates using the Shopify platform.

By using this website you also agree to:

  • Shopify’s acceptable use policies

  • Payment gateway terms

We comply with:

  • Shopify merchant requirements

  • Secure checkout standards

  • PCI compliance via Shopify

Google Compliance

We follow Google Merchant Centre and advertising policies, including:

  • Accurate product information

  • Transparent pricing

  • Clear shipping timeframes

  • Accessible customer service details

Intellectual Property

All content on this website is owned by us.

You may not copy, reproduce, or distribute any material without written consent.

Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential loss

  • Liability is limited to the purchase value of the product

Changes to Terms

We may update these Terms at any time.

Updates take effect immediately upon posting.

Contact

For all enquiries:

Email: matthew@hearthandhound.com.au