FAQs

How long does shipping take?

We offer free Australia-wide shipping.
Orders are typically processed within 1–2 business days and delivered within 3–6 business days depending on your location.

Tracking details are sent once your order is dispatched.

Are you an Australian business?

Yes — we’re a small, Australian-owned business.
We work with trusted local suppliers to ensure reliable delivery and consistent quality.

What size should I choose?

Each product includes a detailed size guide to help you choose the best fit.

As a general rule:

Dogs who curl up → choose their usual size
Dogs who stretch out → size up

If you’re unsure, contact us for personalised sizing advice.

Are your beds machine washable?

Yes. Most of our beds feature removable, washable covers for easy care.

For best results:

Cold wash
Gentle cycle
Air dry

Care instructions are listed on each product page.

Are your beds waterproof?

Our beds are not fully waterproof, however many styles feature a water-resistant base layer to help protect your floors from minor spills or accidents.

We recommend:

Using a liner for puppies or senior dogs
Washing covers promptly when needed

Water resistance details are listed on individual product pages.

Do you offer returns?

Yes. We offer 30-day returns on unused items in original condition.

Please see our Returns & Refunds page for full details.

Is the nest bed suitable for anxious dogs?

Our nest beds are designed for dogs who enjoy curling and nesting.

The raised edges and plush materials help create a sense of comfort and security, which many owners find beneficial for dogs who seek warmth and closeness.

What materials are your beds made from?

We use soft, durable fabrics with supportive inner fillings designed for everyday use.

Material details are listed on each product page.

Do you plan to release your own designs?

Yes. We’re currently curating premium products while actively researching and developing our own designs.

In the future, we also plan to collaborate with Australian dog bed brands, designers, and suppliers to create thoughtfully designed products that support local businesses and makers.

Our goal is to build a brand that not only delivers quality and comfort, but also contributes to the Australian pet industry by working with and supporting local talent wherever possible.