Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using this site, you agree to the practices described below.

Information We Collect

When you visit our site, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping & billing address

  • Payment information (processed securely via third-party providers)

Automatically Collected Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referring website

This helps us improve your experience and site performance.

How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate about your order

  • Provide customer support

  • Send marketing emails (if opted in)

  • Improve our website and services

  • Detect fraud and prevent misuse

  • Comply with legal obligations

Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Payment processors

  • Shipping partners

  • Website hosting platforms (Shopify)

  • Analytics providers (Google Analytics)

We never sell your personal data.

Third-Party Services

Our store uses third-party services such as:

  • Shopify (hosting & checkout)

  • Payment gateways

  • Google services

These providers have their own privacy policies regarding your data.

Marketing Communications

If you opt in, we may send you:

  • Promotions

  • New product announcements

  • Updates

You can unsubscribe at any time using the link in our emails.

Cookies

We use cookies to:

  • Remember preferences

  • Track site performance

  • Enable shopping cart functionality

You can disable cookies via your browser settings.

Data Retention

We keep your information only as long as necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Provide customer support

Data Security

We take reasonable steps to protect your data.

Payments are processed securely and we do not store credit card details.

Your Rights (Australian Privacy Act)

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion (where applicable)

  • Withdraw marketing consent

To exercise these rights, contact us.

Changes to This Policy

We may update this Privacy Policy at any time.

Changes take effect immediately upon posting.

Contact

For privacy enquiries:

Email:matthew@hearthandhound.com.au